marcus evans north america conferences

Operational Excellence in Contact Centers

Enriching Customer Experience through Continuous Improvement and Engaging Technology

6-7 Nov 2018
NBC Tower | Chicago, IL , United States of America

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Conference Speakers

Cheryl Coppens
CH Consulting Group
Cheryl Coppens possesses a wealth of knowledge through her contact center experience on both sides of the fence: Leading and running internal contact center centers and 3rd party contact centers (Outsourcer). Adding to those experiences she has served as a Trainer and Consultant to both types. Cheryl thrives on creatively developing solutions for clients/trainees focusing on areas of genuine need for change versus nice to have or the current trend. The training Cheryl delivers is interspersed with 25 years of real life experience, best practice approaches and simple tools to kick start participants wanting to implement change.

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General Enquiries

Emily Jones

marcusevans, The NBC Tower
455 N. Cityfront Plaza Dr.
Chicago, IL 60611

312.540.3000 x6714
Fax: 312.894.6304