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5th Contact Center for Utilities Operational Excellence Conference

Enriching Customer Experience through Continuous Improvement and Engaging Technology

12-14 Sep 2017
Embassy Suites, New Orleans, LA, United States of America

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Conference Speakers

Nichole Owens
Director of Customer Care Center
ComEd

Thomas Torchia
Call Handling Manager
American Water

Mark Davidson
CSBO Systems Analyst
Pacific Gas & Electric

Peter Persson
Director Digital Customer Initiative
Entergy

Ferdinanda Taylor
VRU/IT Analyst, Call Center Technologies
Southern Company

Stephanie Howard
Director, Performance Management & Strategy
CenterPoint Energy

Cindy Martin
Call Center Manager
Berkeley Electric Cooperative, Inc.

Jeff Ellis
Director Contact Center Planning and Analytics
TXU Energy

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General Enquiries

John Hummel

NBC Tower, 9th Floor
455 North Cityfront Plaza Drive
Chicago, IL 60611

Telephone:
312-540-3000 Ext: 6327
Fax: 312.894.6304
Email: johnh@marcusevansch.com