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5th Contact Center for Utilities Operational Excellence Conference

Enriching Customer Experience through Continuous Improvement and Engaging Technology

12-14 Sep 2017
Embassy Suites, New Orleans, LA, United States of America

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Conference Speakers

Nichole Owens
Director of Customer Care Center

Thomas Torchia
Call Handling Manager
American Water

Mark Davidson
CSBO Systems Analyst
Pacific Gas & Electric

Peter Persson
Director Digital Customer Initiative

Ferdinanda Taylor
VRU/IT Analyst, Call Center Technologies
Southern Company

Stephanie Howard
Director, Performance Management & Strategy
CenterPoint Energy

Cindy Martin
Call Center Manager
Berkeley Electric Cooperative, Inc.

Jeff Ellis
Director Contact Center Planning and Analytics
TXU Energy

Social Media
Twitter Updates

General Enquiries

John Hummel

NBC Tower, 9th Floor
455 North Cityfront Plaza Drive
Chicago, IL 60611

312-540-3000 Ext: 6327
Fax: 312.894.6304

Conference Quote

5th Contact Center for Utilities Operational Excellence Conference taking place in New Orleans on September 12-14, 2017