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5th Annual Utility Customer Experience Management

Heightening the Customer Experience Utilizing Proven Best Channels and a Pro-Active, Long-Term Approach to Consumer Engagement

24-26 Feb 2014
The Westin Colonnade Coral Gables - Coral Gables, FL, United States of America

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Conference Speakers

Timothy Burke
VP, Customer Service & Public Affairs
Omaha Public Power District

Meg Neafsey
VP of Customer Service
American Water

Lisa Pishevar
Managing Director, Customer and Client Experience
Pivotal Home Solutions, an AGL Resources Company

Gene Donaghy
Vice President, Member Services
Northeastern REMC

Ammanuel Moore
Senior eChannels Program Manager, Corporate Communications, Marketing, and Community Relations
Baltimore Gas & Electric

Clara Miller
Manager, Customer Communications
Kansas City Power & Light

Renee Whitener
Director of Public Relations
Blue Ridge Electric Membership Corp.

Cassandra Newsome
Manager of Research & Customer Program Development
Piedmont Natural Gas Co.

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General Enquiries

Robin Yegelwel

455 N. Cityfront Plaza Dr.
9th Floor
Chicago, IL 60611

Telephone:
(312) 894-6306
Fax: (312) 894-6304
Email: robiny@marcusevansch.com


Conference Quote

The 2014 Utility Customer Experience Management Conference will enable attendees to leverage digital adoption and integration to improve customer service efforts, while accelerating company response time and cohesive communications.