marcus evans north america conferences

Digital Transformation in Customer Experience

Simplifying Complex Experiences through Digital Channels for a Seamless Customer Experience

20-21 Jan 2016
Miami, FL, United States of America

Why You Should Attend

Digital Transformation in Customer Experience

The premiere marcus evans Digital Transformation in Customer Experience conference will provide customer experience leadersa unique opportunity to benchmark leading digital strategies and technologies, social media approaches, organizational collaboration and personalization tactics to keep a strong presence in the consumerís digital world.

This event will include two full days of case study driven discussions from key industry leaders. All attendees will be afforded the opportunity to interact with speakers and their peers in a classroom-style setting that will encourage both audience participation and engagement. Seating for this conference is limited to maintain an intimate educational environment that will cultivate the knowledge and experience of all participants.  Please inquire today to reserve your seat.


Key Topics

  • Simplify complex channels to create the illusion of a seamless customer experience
  • Understand Omnichannel strategies and how they can simplify the digital experience
  • Utilize social media as a responsive channel to connect with the customer
  • Personalize the customer’s digital experience through the use of customer data and personalization technologies
  • Enhance the consumer lifecycle through digital channels by continuing to add value beyond the transaction
  • Previous Attendees Include

    Fifth/Third Bank, CVS Caremark Corporation, Kohl's Department Stores, Hilton Worldwide, John Deere Financial, United Airlines, Ford Motor Company, Bing, Macy's Inc., General Motors, Dow Jones and Company, and National Football League.

    Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Event Partners

    Practical Insights From

    Naaz Nichols
    Senior Director, Integrated Marketing Communications

    Mark D. Knight
    VP Marketing, Digital & Customer Experience
    HVAC Parts and Supply Solutions

    Toni Jones
    Director, Digital Marketing & Customer Experience
    U-Haul International

    Ken Moy
    Director, Global Payments / Emerging Commerce
    Subway - Franchise World Headquarters

    Nestor Portillo
    Digital Strategy and Enablement
    Cisco Systems

    Margot Daniel
    Director, Digital Customer Experience

    Paul Bailo
    Vice President, Global Digital Innovation & Emerging Payments

    Ali Hussain
    SVP, Digital Customer Experience

    Click Here For Full Agenda

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