marcus evans north america conferences

Excellence in Outage & Customer Communication for Utilities

Generating Connections with Customers, Regulators, & Stakeholders to Surpass their Expectations

19-21 Mar 2019
Charlotte, NC, United States of America

Conference Workshop

Designing and enhancing your social media pages and channels to effectuate stakeholder engagement and brand satisfaction

Conference Workshop

Developing an outage communication process through interdepartmental collaboration, a corporate playbook, and phasing that focuses on public safety and customers

Why You Should Attend

Excellence in Outage & Customer Communication for Utilities

Attending this premiere marcus evans conference attendees will explore various methods by which Corporations, Co-Ops, and all those involved in Crisis Outreach find ways to communicate with the populace. Looking at their initial message to the customer and how they handled customer feedback during times of Crisis. As well as exploring the internal communications of the company and how they ensure departments keep up to date with one another to better help the company.

In today’s digital media age instant communication is a necessity. During times of emergency customers deserve to be kept in the loop on if and when their power will be knocked out. Establishing the most direct line of communication between a customer and utility provider helps maintain customer relations. To get that most direct line providers have to be willing to change and learn of the premiere methods of communication currently available.

Key Topics

  • Establish effective communication with your customers
  • Recognize and recover areas of failed communication
  • Network with utility experts involved in restoration, distribution, and crisis communication
  • Plan for coordinated communication in both large and small emergencies
  • Perceive the latest trends and technologies major utility corporations are using for their customers
  • Previous Attendees Include

    Braintree Electric
    Ameren Illinois
    Lakeland Electric
    Lansing Board of Water & Light
    Ameren Illinois
    New Brunswick Power
    Holland Power Services
    Cobra Energy LLC
    Terex Utilities
    Toronto Hydro
    Garland Power & Light
    Lockheed Martin
    Department Energy And Environment
    Gainesville Regional Utilities
    Eugene Water & Light Board
    Danella Construction
    Gainesville Regional Utilities
    Northline Utilities LLC
    Beachview Energy Solutions
    Caribbean Utilities Company Ltd.
    MidAmerican Energy Company
    ESB Networks
    Gagnon Line Construction Inc
    Michels Power
    GE Power
    Gatekeeper Systems
    One Source Restoration LLC
    Motor City Electric

    Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Voice of Our Customers
    • "I liked the way the participants work together for a common goal and the sharing of strategies & implementation” NB Power
    • “Excellent conference that covered broad-based and timely topics on emergency response. Well worth my time!”, Ameren
    • “Great opportunity to learn best practices and solutions to challenges facing the utility industry”, Duke Energy
    • “For those looking to increase performance based on lessons learned, this conference is well worth it”, Veridian
    • “Great information on feedback from cutting edge technology experiences”, Santee Cooper
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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Melini Hadjitheori

    PO Box 24797
    CY-1304 Nicosia

    +357 22 849 308
    Fax: +357 22 849 394