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Excellence in Outage & Customer Communication for Utilities

Generating Positive and Sustainable Connections to Exceed the Expectations of All Stakeholders

20-21 Mar 2019
Charlotte, NC, United States of America

Why You Should Attend

Excellence in Outage & Customer Communication for Utilities

This premier marcus evans conference will explore various methods of continuously improving outage communication efforts and plans with customers, regulators, and employees.

Utility providers recognize that outages and service interruptions are inevitable and managing the expectations of stakeholders with repeated, effective and evolving communication strategy is imperative for success.  Even if a Utility gets the messaging right they are always expected to improve and continuously update their stakeholders.

Key Topics

  • Pioneer Best Practices of Customer Outreach via Multiple Channels and Methods with Gulf Power
  • Leverage Social Media, Video, and Smart Audio to Exceed Customer and Stakeholder Experience When the Lights Go Out
  • Eclipse the Negative Impact Response Established by Unforeseen Circumstances
  • Review the Benefits and Challenges of Video Streaming of Your Service Territory during an Outage
  • Cross-Train Departments on How to Manage Messaging and Customer Service During Development of a Communications Plan
  • Previous Attendees Include

    Braintree Electric
    Ameren Illinois
    Lakeland Electric
    Lansing Board of Water & Light
    Ameren Illinois
    New Brunswick Power
    Holland Power Services
    Cobra Energy LLC
    Terex Utilities
    Toronto Hydro
    Garland Power & Light
    Lockheed Martin
    Department Energy And Environment
    Gainesville Regional Utilities
    Eugene Water & Light Board
    Danella Construction
    Gainesville Regional Utilities
    Northline Utilities LLC
    Beachview Energy Solutions
    Caribbean Utilities Company Ltd.
    MidAmerican Energy Company
    ESB Networks
    Gagnon Line Construction Inc
    Michels Power
    GE Power
    Gatekeeper Systems
    One Source Restoration LLC
    Motor City Electric

    Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

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    Practical Insights From

    Becca Boles
    Corporate Communications Director
    Gulf Power

    Tomaso Giannelli
    Senior Manager-Outage Management & Communications
    Southern California Edison

    Sandy Buzzard
    Digital Strategy Manager
    Duke Energy

    Meredith Stone
    Media & Crisis Communications Leader
    Georgia Power Company

    Jim Salmon
    Vice President
    Holland Power Services

    David Goldberg
    Director Customer & Community Engagement
    Jacksonville Electric Authority

    Scott Long
    Senior Advisor
    Southern California Edison

    Sid Sperry
    Director of Public Relations, Communications & Research
    Oklahoma Association of Electric Cooperatives

    Click Here For Full Agenda

    Voice of Our Customers
    • "I liked the way the participants work together for a common goal and the sharing of strategies & implementation” NB Power
    • “Excellent conference that covered broad-based and timely topics on emergency response. Well worth my time!”, Ameren
    • “Great opportunity to learn best practices and solutions to challenges facing the utility industry”, Duke Energy
    • “For those looking to increase performance based on lessons learned, this conference is well worth it”, Veridian
    • “Great information on feedback from cutting edge technology experiences”, Santee Cooper
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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Melini Hadjitheori

    PO Box 24797
    CY-1304 Nicosia

    +357 22 849 308
    Fax: +357 22 849 394