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How Toxic Behaviors Erode the Patient Experience

Researched Practices to Improve Patient Service and Your Bottom Line

11-12 Apr 2019
Chicago, IL | NBC Tower, United States of America

Why You Should Attend

How Toxic Behaviors Erode the Patient Experience

Dr. Mitch Kusy shares the extensive 3-year national study that he has conducted with over 400 individuals on toxic personalities—a whopping 39% from healthcare! They are the #1 reason good people quit. In fact, 31% of nurses reported they are likely to quit as a result of their disruptive behaviors. This workshop extends beyond intuition, which is often proven wrong, in how to handle these Dr. Jekylls and Mr. Hydes who run the gamut from physician to nurse to administrator to lab technologists—from soup to nuts! No one is immune from the toll they take on others. 


Key Topics

  • Assessment inventories to understand the impact of toxic behaviors on patients
  • Evidence-based practices on what works and what doesn’t
  • Real case scenarios to delve into how to achieve cultures of everyday civility
  • Top 16 action strategies you can use immediately
  • The financial cost of toxic behaviors in your organization—in less than 2 minutes

  • Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Practical Insights From

    Dr. Mitchell Kusy
    Author, Speaker, Professor
    Dr. Mitchell Kusy has consulted nationally and internationally and has been a keynote speaker with hundreds of healthcare organizations - helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance.

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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Emily Jones

    marcusevans, The NBC Tower
    455 N. Cityfront Plaza Dr.
    Chicago, IL 60611

    312.540.3000 x6714
    Fax: 312.894.6304