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Omnichannel Banking Transformation & Strategy

Digitizing the Consumer Experience through Customer Relationship Management, Retail Banking Tactics and Mobile Pathways

10-11 Jan 2018
Hilton Chicago Magnificent Mile Suites | Chicago, IL, United States of America

Why You Should Attend

Omnichannel Banking Transformation & Strategy

HOLIDAY DISCOUNT:  Register before the end of 2017 to receive $200 off with promo code “DecPromo”

The Omnichannel Banking Transformation & Strategy Conference will address key topics such as defining omnichannel and ways to approach it, integrating a seamless customer experience via pain points, design think prototypes and goal setting, sharing omnichannel use cases and best practices, new customer onboarding, customer relationship management, real live fintech use cases, partnerships and acquisition processes, technology identification, roadmap of tech vendors, e-commerce and mobile channels, ATM usage, combining call centers with virtual channels, fraud protection, AML/BSA/KYC Information Security Act, artificial intelligence, data analytics and machine learning, electronic payments, peer-to-peer banking, and much more!

The financial services market is undergoing multiple changes, continuously becoming more and more competitive especially in mobile devices. Customers love digital services that are easily accessible, simple to use, and deliver great customer benefits. Banks are becoming more innovative and opening up to new digitizing experiences in the industry.

Key Topics

  • Define omnichannel and demonstrate ways to approach and apply it
  • Combine call centers with virtual channels to maintain channels and focus on the digital age
  • Gain clarity on e-commerce and mobile channels by discussing various usages of mobile devices and ATM’s
  • Utilize artificial intelligence efficiently and correctly engage with customers by solving complex product issues
  • Maintain customer relationships outside of in person channel activity to understand business exchanges
  • Previous Attendees Include

    PNC Bank, Bank of the West, Fidelity Investments, Metlife, American Express, Citi, Rabobank, R3 Lab & Research Centre, Distilled Analytics, Inc., U.S. Bank, Wells Fargo, Fundamental Interactions Inc., Kabbage Inc., TransferWise, Deutsche Bank, nanoPay, Startupbootcamp, NY, BB&T.

    Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

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    Event Partners

    Practical Insights From

    Diego Rivera
    Director, Mobile Banking and Customer Experience Design

    Jen Daugherty
    Senior Vice President--Director, Omnichannel Strategy
    Fifth Third Bank

    Patricia O’Donnell
    Senior Vice President, Enterprise Commercial Payments

    Cynthia Tetrault
    Senior Vice President, Director of Omnichannel Delivery
    Commerce Bank

    Alex Jimenez
    VP, Senior Strategist
    Zions Bancorporation

    Colleen B. Vukelic
    VP, Director, N.A. Sales and Service Platforms and Channel Migration
    BMO Financial Group

    Gary Albertson, PMP
    VP, Multi-Channel Delivery Strategy Manager
    First Citizens Bank

    Click Here For Full Agenda

    Voice of Our Customers
    • “Very valuable conference. Industry leaders with significant experience sharing their views and insights.” —Federal Home Loan Bank of Chicago
    • “Best conference one could hope to attend.” —RBS Citizens
    • “Excellent conference! Speakers were industry leaders with a command of topics, energy and passion.” —Regions Bank
    • “Good conference—nice mix of regulatory and industry experience speakers”. —Federal Reserve Bank of Chicago
    • “Very informative and the collaborative networking was great!” —Synchrony Financial
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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    John Hummel

    NBC Tower, 9th Floor
    455 North Cityfront Plaza Drive
    Chicago, IL 60611

    312-540-3000 Ext: 6327
    Fax: 312.894.6304