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Leading Your Organization into Fostering the Great Customer Experience

Enhancing the Customer Experience and Driving Service Excellence in Business

8-9 Mar 2018
NBC TOWER | Chicago, United States of America

Why You Should Attend

Leading Your Organization into Fostering the Great Customer Experience

In today’s marketplace, the customer is in charge. They decide the extent that a business will succeed in today’s highly competitive and changing marketplace. Today’s customers are more cost-conscious, better informed, more demanding with higher expectations, and are more “service-savvy” than ever. Providing the highest level of service and developing a reputation for a consistently outstanding customer experience is not optional; It is critical to your success.  This highly interactive program will provide you with valuable information, skills and ideas on of fostering a great experience. It includes case studies, best practices, activities, group problem-solving/idea-sharing sessions, video, and much more.

Key Topics

  • Best Practices for a Consistently Great Customer Experience
  • Today's Customer
  • Measuring What Matters
  • Customer Loyalty and Journey Mapping
  • Creating a Service Excellence Culture
  • Previous Attendees Include

    Chief Customer Experience Officer
    VP of Customer Experience
    Director of Customer Experience
    Senior Director of Customer Service
    Customer Service Leaders
    Service Managers

    Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Practical Insights From

    Doug Dvorak and Christine Corelli
    Customer Experience Consultants
    Doug is the CEO of DMG Marketing, a worldwide organization that assists clients with training and hands-on workshops, on customer service excellence and sales. His clients are characterized as Fortune 1000 companies, small to medium businesses, civic organizations and service businesses. Doug has earned an international reputation for his powerful educational methods, as well as his experience in all levels of business and corporate education. His background in customer loyalty, leadership, and sales has allowed him to become a sought after speaker and trainer. his books include Build Your Own Brand, The Big Book of Sales Solutions, and 501 Sales Ideas to Win More Business. Christine is CEO of Christine Corelli & Associates is a dynamic conference speaker, business columnist, and author of six business books including Wake Up and Smell the Competition.

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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Emily Jones

    marcusevans, The NBC Tower
    455 N. Cityfront Plaza Dr.
    Chicago, IL 60611

    312.540.3000 x6714
    Fax: 312.894.6304