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4th Annual Utility Customer Experience Management
Maximizing Residential and Commercial Customer Satisfaction by Leveraging New Initiatives and Emerging Technology
5-7 Mar 2013
Embassy Suites Orlando – Lake Buena Vista South, Orlando/Kissimmee, FL, United States of America
- Conference Workshop
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Workshop Title: Three Interactive Pre-Conference Workshops on March 5, 2013
Interactive Pre-Conference Workshop A: Exploring Payment Avenues and Assistance Aimed at Low-Income Customers to Expedite Revenue Collection, led by Cindi Perez, Customer Service Process Manager at Austin Energy
Workshop Moderator: Interactive Pre-Conference Workshop B: Transforming the Customer Service Improvement Process by Utilizing Survey Data, led by Barbara Porter, VP Customer Experience & Business Development at Nicor National, an AGL Resources Company
Company: Interactive Pre-Conference Workshop C: Moving Beyond the Transaction: Optimizing the Service Initiation Experience, led by Kim Shumway, EVP Product Management at AllConnect
- Why You Should Attend
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4th Annual Utility Customer Experience Management
Previously, federal regulation of utilities fostered a culture in which customer satisfaction was put on the backburner. With the public eye focused on utilities to a greater extent than ever before, and with the continuing trend towards deregulation, it is critical for utilities to make customer satisfaction a priority and improve their efforts in order to maintain existing accounts as well as attract new ones.
The marcus evans 4th Annual Utility Customer Experience Management Conference will focus on assessing and enhancing customer service policies, determining and exceeding the needs of all segments of the customer spectrum from low-income residential customers to hi-tech industrial customers, engaging customers through proactive outreach efforts such as energy efficiency programs, and providing consumers with tailored billing and payment resources.
Attending This Conference Will Enable You To:
1. Advance customer service through customer satisfaction data and internal culture change
2. Actively educate customers about their involvement in conservation efforts
3. Employ energy efficiency and green initiatives to engage the customer and reduce demand
4. Revamp billing and payment structures to provide customers with tailored and advanced means to make payments
Industry leaders attending this conference will benefit from a dynamic presentation format consisting of workshops, panel discussions, and industry-specific case studies that provide accurate, real-world knowledge. Attendees will experience highly interactive conference sessions, 10-15 minutes of Q&A time after each presentation, 4+ hours of networking, and exclusive online access to materials post-event.
What People Are Saying About marcus evans Conferences:
“The conference was well put together. The information received was invaluable; an outstanding conference.” – Memphis Light Gas & Water
“Very interesting to see how many different companies in the same industry are achieving similar goals. I thoroughly enjoyed this conference.” – Southwest Gas